Senior Director of ITSM
A company is looking for a Senior Director of ITSM & End User Experience to lead a global team in delivering seamless IT services and exceptional end-user experiences. Key Responsibilities: Lead the global IT Service Management function and improve service delivery practices Manage the lifecycle of end-user devices and define global policies for device security and support Oversee global deskside support teams and ensure high-touch support for mission-critical operations Required Qualifications, Training, and Education: 15+ years of experience in enterprise IT operations, preferably in manufacturing or industrial sectors Proven success managing large global teams and complex operational ecosystems Strong working knowledge of ITIL, ServiceNow, and infrastructure support Bachelor's in Information Technology, Computer Science, Engineering, or related field (required) MBA or advanced degree preferred; ITIL, PMP, or relevant certifications are a plus
A company is looking for a Senior Director of ITSM & End User Experience to lead a global team in delivering seamless IT services and exceptional end-user experiences.
Key Responsibilities:
Lead the global IT Service Management function and improve service delivery practices
Manage the lifecycle of end-user devices and define global policies for device security and support
Oversee global deskside support teams and ensure high-touch support for mission-critical operations
Required Qualifications, Training, and Education:
15+ years of experience in enterprise IT operations, preferably in manufacturing or industrial sectors
Proven success managing large global teams and complex operational ecosystems
Strong working knowledge of ITIL, ServiceNow, and infrastructure support
Bachelor's in Information Technology, Computer Science, Engineering, or related field (required)
MBA or advanced degree preferred; ITIL, PMP, or relevant certifications are a plus
