Senior Infrastructure Support Engineer
A company is looking for a Senior Infrastructure Support Engineer I.
Key Responsibilities
Champion operational excellence by improving support processes and customer experience
Develop trend analysis and automated solutions for recurring problems
Take ownership of support tickets and coordinate cross-team efforts to resolve complex issues
Required Qualifications
7+ years of experience in a PC network environment with technical troubleshooting
Two- or four-year degree or equivalent technical training
Strong knowledge of LAN/WAN infrastructure and VPN technologies
Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE
Proven experience as an independent technical contributor with mentorship capabilities
A company is looking for a Senior Infrastructure Support Engineer I.
Key Responsibilities
Champion operational excellence by improving support processes and customer experience
Develop trend analysis and automated solutions for recurring problems
Take ownership of support tickets and coordinate cross-team efforts to resolve complex issues
Required Qualifications
7+ years of experience in a PC network environment with technical troubleshooting
Two- or four-year degree or equivalent technical training
Strong knowledge of LAN/WAN infrastructure and VPN technologies
Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE
Proven experience as an independent technical contributor with mentorship capabilities