Senior Major Incident Coordinator
A company is looking for a Senior Major Incident & Problem Management Coordinator. Key Responsibilities Manage major incidents throughout their lifecycle and provide support during Technology Command Center War Rooms Document and manage major incident records within ITSM tools, ensuring compliance with policies and procedures Coordinate with IT support teams and facilitate post major incident evaluations to ensure effective problem management Required Qualifications Minimum 4 years of experience in Major Incident response and service restoration activities Minimum 2 years of experience in coordinating or governing problem records ITIL Certified (Foundations v3, v4, or Intermediate Service Operations preferred) Ability to work rotating shifts and participate in on-call responsibilities Experience with ServiceNow cloud computing platform for IT Service Management is a plus
A company is looking for a Senior Major Incident & Problem Management Coordinator.
Key Responsibilities
Manage major incidents throughout their lifecycle and provide support during Technology Command Center War Rooms
Document and manage major incident records within ITSM tools, ensuring compliance with policies and procedures
Coordinate with IT support teams and facilitate post major incident evaluations to ensure effective problem management
Required Qualifications
Minimum 4 years of experience in Major Incident response and service restoration activities
Minimum 2 years of experience in coordinating or governing problem records
ITIL Certified (Foundations v3, v4, or Intermediate Service Operations preferred)
Ability to work rotating shifts and participate in on-call responsibilities
Experience with ServiceNow cloud computing platform for IT Service Management is a plus
