Senior Manager of Disputes

A company is looking for a Senior Manager, Disputes Investigation. Key Responsibilities Manage the Disputes agents and Managers handling escalations, complaints, appeals, and disputes Lead workstreams on automation, product, or process improvements with internal teams Ensure compliance with laws and regulations related to dispute activities Required Qualifications Minimum 6 years of experience in banking disputes and investigations Minimum 6 years of management experience in financial institutions Knowledge of banking compliance trends, rules, and regulations Experience in training staff on new processes and procedures Experience managing relationships with off-shore global operations partners (BPO)

Feb 22, 2025 - 19:26

A company is looking for a Senior Manager, Disputes Investigation. Key Responsibilities Manage the Disputes agents and Managers handling escalations, complaints, appeals, and disputes Lead workstreams on automation, product, or process improvements with internal teams Ensure compliance with laws and regulations related to dispute activities Required Qualifications Minimum 6 years of experience in banking disputes and investigations Minimum 6 years of management experience in financial institutions Knowledge of banking compliance trends, rules, and regulations Experience in training staff on new processes and procedures Experience managing relationships with off-shore global operations partners (BPO)