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Senior Manager, Technical Support Operations
A company is looking for a Senior Manager of Technical Support Operations. Key Responsibilities Lead and manage multiple IT support teams servicing lab environments and test systems Ensure efficient operations of servers, workstations, and software across locations Collaborate with stakeholders to define and meet service-level expectations Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's preferred) 8+ years of progressive IT experience, including 3+ years managing technical support or IT operations teams Proven experience supporting lab/test environments or R&D systems Strong understanding of server/workstation hardware, Windows/Linux systems, and remote support technologies Ability to obtain suitability for a security clearance
A company is looking for a Senior Manager of Technical Support Operations.
Key Responsibilities
Lead and manage multiple IT support teams servicing lab environments and test systems
Ensure efficient operations of servers, workstations, and software across locations
Collaborate with stakeholders to define and meet service-level expectations
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (Master's preferred)
8+ years of progressive IT experience, including 3+ years managing technical support or IT operations teams
Proven experience supporting lab/test environments or R&D systems
Strong understanding of server/workstation hardware, Windows/Linux systems, and remote support technologies
Ability to obtain suitability for a security clearance
