Senior Onboarding Manager

A company is looking for a Senior Onboarding Manager to enhance customer onboarding experiences and drive product adoption. Key Responsibilities Manage customer relationships and onboarding from point of sale to successful implementation Design scalable onboarding experiences and develop self-directed journeys for various customer segments Collaborate with cross-functional teams to improve onboarding processes and ensure customer satisfaction Required Qualifications 4+ years of experience in Project Management/Implementations in a B2B SaaS environment Experience with onboarding metrics and process improvement Ability to work collaboratively with multiple stakeholders Technical proficiency and ability to quickly learn new technologies Experience in mentoring and managing teams is a plus

Jun 16, 2025 - 19:50

A company is looking for a Senior Onboarding Manager to enhance customer onboarding experiences and drive product adoption. Key Responsibilities Manage customer relationships and onboarding from point of sale to successful implementation Design scalable onboarding experiences and develop self-directed journeys for various customer segments Collaborate with cross-functional teams to improve onboarding processes and ensure customer satisfaction Required Qualifications 4+ years of experience in Project Management/Implementations in a B2B SaaS environment Experience with onboarding metrics and process improvement Ability to work collaboratively with multiple stakeholders Technical proficiency and ability to quickly learn new technologies Experience in mentoring and managing teams is a plus