Senior Quality Manager

A company is looking for a Senior Quality Manager responsible for ensuring operational excellence and quality standards. Key Responsibilities Monitor program metrics and implement service and process improvement programs Conduct quality audits and propose new systems for continuous improvement Manage a team of Quality Managers and oversee performance assessments and training Required Qualifications At least three years of experience in quality management in a BPO environment Industry recognized quality certifications (Six Sigma, Lean, COPC, PMP, etc.) are desirable Experience in managing transition, deployment, or improvement projects preferred Advanced skills in Excel/Google Sheets for data management and analysis Experience in a content moderation environment is preferred

Feb 17, 2025 - 16:36

A company is looking for a Senior Quality Manager responsible for ensuring operational excellence and quality standards. Key Responsibilities Monitor program metrics and implement service and process improvement programs Conduct quality audits and propose new systems for continuous improvement Manage a team of Quality Managers and oversee performance assessments and training Required Qualifications At least three years of experience in quality management in a BPO environment Industry recognized quality certifications (Six Sigma, Lean, COPC, PMP, etc.) are desirable Experience in managing transition, deployment, or improvement projects preferred Advanced skills in Excel/Google Sheets for data management and analysis Experience in a content moderation environment is preferred