Senior Quality Manager
A company is looking for a Senior Quality Program Manager to lead quality initiatives related to dispute handling. Key Responsibilities Own and enhance the quality program for dispute handling, ensuring audit accuracy and performance metrics Provide insights and reporting on QA operational performance, identifying areas for improvement Collaborate with stakeholders to drive continuous improvement and represent quality performance to leadership Required Qualifications Experience with Quality Management Systems and regulatory requirements for dispute handling Background in dispute operations or dispute QA Familiarity with speech analytics platforms and multi-channel QA scorecard design Proven track record of delivering data-focused continuous improvement Experience in a fast-growing, global contact center environment
A company is looking for a Senior Quality Program Manager to lead quality initiatives related to dispute handling.
Key Responsibilities
Own and enhance the quality program for dispute handling, ensuring audit accuracy and performance metrics
Provide insights and reporting on QA operational performance, identifying areas for improvement
Collaborate with stakeholders to drive continuous improvement and represent quality performance to leadership
Required Qualifications
Experience with Quality Management Systems and regulatory requirements for dispute handling
Background in dispute operations or dispute QA
Familiarity with speech analytics platforms and multi-channel QA scorecard design
Proven track record of delivering data-focused continuous improvement
Experience in a fast-growing, global contact center environment
