Senior Technical Support Engineer
A company is looking for a Senior Technical Support Engineer. Key Responsibilities Assist with escalated customer engagements Investigate issues and queries using existing knowledge and test labs Manage customer expectations and communicate proactively Required Qualifications At least 2 years of technical support experience with the company's products Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory Experience with Linux-based and Windows server OS management Knowledge of SAML/OAuth/OIDC and Lightweight Directory Access Protocol (LDAP) Understanding of networking concepts, including load balancers and firewalls
A company is looking for a Senior Technical Support Engineer.
Key Responsibilities
Assist with escalated customer engagements
Investigate issues and queries using existing knowledge and test labs
Manage customer expectations and communicate proactively
Required Qualifications
At least 2 years of technical support experience with the company's products
Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory
Experience with Linux-based and Windows server OS management
Knowledge of SAML/OAuth/OIDC and Lightweight Directory Access Protocol (LDAP)
Understanding of networking concepts, including load balancers and firewalls
