Building Automation Support Analyst
A company is looking for a Building Automation Technical Support Senior Analyst to provide high-quality technical support for control systems and network management software. Key Responsibilities Provide direct technical assistance with a customer-first approach Diagnose and resolve complex technical issues via various support channels Manage support cases from initial contact to resolution, ensuring accurate documentation and timely follow-ups Required Qualifications University degree or College diploma with relevant technical support experience Minimum of 3 years of experience in HVAC Systems, Niagara Platform, or related fields Knowledge of control systems communication protocols is preferred Experience with process control and instrumentation is advantageous Training experience or qualifications are a plus
A company is looking for a Building Automation Technical Support Senior Analyst to provide high-quality technical support for control systems and network management software.
Key Responsibilities
Provide direct technical assistance with a customer-first approach
Diagnose and resolve complex technical issues via various support channels
Manage support cases from initial contact to resolution, ensuring accurate documentation and timely follow-ups
Required Qualifications
University degree or College diploma with relevant technical support experience
Minimum of 3 years of experience in HVAC Systems, Niagara Platform, or related fields
Knowledge of control systems communication protocols is preferred
Experience with process control and instrumentation is advantageous
Training experience or qualifications are a plus
