Service Delivery Supervisor

A company is looking for a Service Delivery Supervisor to oversee day-to-day operations of a service delivery team. Key Responsibilities Supervise and lead a team of service delivery professionals to ensure optimal performance Track and analyze service metrics to meet productivity and quality standards Handle escalated issues and develop strategies to improve service delivery efficiency Required Qualifications Associate's or Bachelor's degree in Business, Management, or related field (or equivalent work experience) 3+ years of experience in service delivery, operations, or customer service, including at least 1 year in a supervisory role Strong understanding of service delivery principles and SLAs Experience in healthcare is required Proficiency in using service management tools and Microsoft Office Suite

Jun 23, 2025 - 16:50

A company is looking for a Service Delivery Supervisor to oversee day-to-day operations of a service delivery team. Key Responsibilities Supervise and lead a team of service delivery professionals to ensure optimal performance Track and analyze service metrics to meet productivity and quality standards Handle escalated issues and develop strategies to improve service delivery efficiency Required Qualifications Associate's or Bachelor's degree in Business, Management, or related field (or equivalent work experience) 3+ years of experience in service delivery, operations, or customer service, including at least 1 year in a supervisory role Strong understanding of service delivery principles and SLAs Experience in healthcare is required Proficiency in using service management tools and Microsoft Office Suite