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Service Design Analyst
A company is looking for a Service Design Analyst, Customer Experience. Key Responsibilities Develop and maintain customer support journey maps and service blueprints, identifying areas for improvement Implement and optimize support tools in collaboration with Support and IT/Engineering teams Analyze interaction data and internal feedback to enhance the service experience across contact channels Required Qualifications 2+ years of experience in service design, customer experience, or support operations Strong understanding of customer journey mapping and service blueprinting methodologies Hands-on experience with customer support platforms like Salesforce, Zoom, or Jira Analytical mindset with the ability to translate complex data into actionable recommendations Proficient in tools for journey mapping and business intelligence platforms
A company is looking for a Service Design Analyst, Customer Experience.
Key Responsibilities
Develop and maintain customer support journey maps and service blueprints, identifying areas for improvement
Implement and optimize support tools in collaboration with Support and IT/Engineering teams
Analyze interaction data and internal feedback to enhance the service experience across contact channels
Required Qualifications
2+ years of experience in service design, customer experience, or support operations
Strong understanding of customer journey mapping and service blueprinting methodologies
Hands-on experience with customer support platforms like Salesforce, Zoom, or Jira
Analytical mindset with the ability to translate complex data into actionable recommendations
Proficient in tools for journey mapping and business intelligence platforms