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Service Desk Specialist
A company is looking for a Service Desk Rep Specialist (Tier 2 Support). Key Responsibilities Collaborates with tier 1 support to resolve advanced technical needs and enhance tier 1 resolutions Provides advanced technical support for remote connectivity and security technologies to users Partners with various teams to develop implementation plans for new technologies and ensures systems meet organizational standards Qualifications Proven experience in a Service Desk or Help Desk role, preferably in a call center environment Strong technical knowledge of computer systems and troubleshooting software and hardware issues Familiarity with operating systems (Windows, MacOS) and office productivity software (Microsoft Office 365, MS Teams) Experience with IT service management software (e.g., ServiceNow, Zendesk) High School Diploma or GED (Preferred) and 2 years or more of experience (Preferred)
A company is looking for a Service Desk Rep Specialist (Tier 2 Support).
Key Responsibilities
Collaborates with tier 1 support to resolve advanced technical needs and enhance tier 1 resolutions
Provides advanced technical support for remote connectivity and security technologies to users
Partners with various teams to develop implementation plans for new technologies and ensures systems meet organizational standards
Qualifications
Proven experience in a Service Desk or Help Desk role, preferably in a call center environment
Strong technical knowledge of computer systems and troubleshooting software and hardware issues
Familiarity with operating systems (Windows, MacOS) and office productivity software (Microsoft Office 365, MS Teams)
Experience with IT service management software (e.g., ServiceNow, Zendesk)
High School Diploma or GED (Preferred) and 2 years or more of experience (Preferred)