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Substitute Safety Support Specialist
A company is looking for a Substitute Safety Support Specialist. Key Responsibilities Handle incoming Beacon active planning alerts and escalate to school officials Review Beacon alerts and communicate with school administrators to take appropriate actions Participate in team-building projects and support overall Technical Support tickets as needed Required Qualifications Flexible availability to work various shifts, including weekends and holidays 1+ year in a Support role or customer-facing position, preferably in Trust & Safety or education Experience with Zendesk and handling support tickets High level of emotional intelligence and ability to manage sensitive situations College degree preferred
A company is looking for a Substitute Safety Support Specialist.
Key Responsibilities
Handle incoming Beacon active planning alerts and escalate to school officials
Review Beacon alerts and communicate with school administrators to take appropriate actions
Participate in team-building projects and support overall Technical Support tickets as needed
Required Qualifications
Flexible availability to work various shifts, including weekends and holidays
1+ year in a Support role or customer-facing position, preferably in Trust & Safety or education
Experience with Zendesk and handling support tickets
High level of emotional intelligence and ability to manage sensitive situations
College degree preferred