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Support Consultant
A company is looking for a Support Consultant to enhance customer satisfaction through effective problem resolution and application support. Key Responsibilities Drive customer satisfaction by resolving support queries across multiple channels while adhering to SLA response times Provide application support for cash management, bank reporting, and financial transactions, while managing multiple support cases Collaborate with internal teams on escalated issues and create knowledge base articles for complex issues Required Qualifications Bachelor's degree with 3-5 years of experience, or a master's degree with 3 years of experience, or equivalent experience in a support role Knowledge of cash management, bank reporting, payments, and financial transactions is required Experience with treasury management systems and cloud-based services (SaaS) is preferred Commitment to obtain two product certifications within an agreed timeframe Experience in a support role for a software company providing SaaS or cloud-based solutions is a plus
A company is looking for a Support Consultant to enhance customer satisfaction through effective problem resolution and application support.
Key Responsibilities
Drive customer satisfaction by resolving support queries across multiple channels while adhering to SLA response times
Provide application support for cash management, bank reporting, and financial transactions, while managing multiple support cases
Collaborate with internal teams on escalated issues and create knowledge base articles for complex issues
Required Qualifications
Bachelor's degree with 3-5 years of experience, or a master's degree with 3 years of experience, or equivalent experience in a support role
Knowledge of cash management, bank reporting, payments, and financial transactions is required
Experience with treasury management systems and cloud-based services (SaaS) is preferred
Commitment to obtain two product certifications within an agreed timeframe
Experience in a support role for a software company providing SaaS or cloud-based solutions is a plus