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Support Delivery Manager
A company is looking for a Support Delivery Manager to lead and inspire a team of support professionals in delivering exceptional customer experiences. Key Responsibilities Lead the team to efficiently resolve customer inquiries and meet service level agreements (SLAs) Manage and mentor a team of support professionals, ensuring appropriate staffing and development Continuously evaluate and improve workflows and processes to enhance team efficiency and scalability Required Qualifications Bachelor's degree or JD required 5+ years of management experience in Contact Center Operations or Customer Service/Technical Support Proven ability to manage and grow teams of 5+ direct reports Experience managing asynchronous and synchronous support channels Strong project management skills and an analytical mindset for interpreting data
A company is looking for a Support Delivery Manager to lead and inspire a team of support professionals in delivering exceptional customer experiences.
Key Responsibilities
Lead the team to efficiently resolve customer inquiries and meet service level agreements (SLAs)
Manage and mentor a team of support professionals, ensuring appropriate staffing and development
Continuously evaluate and improve workflows and processes to enhance team efficiency and scalability
Required Qualifications
Bachelor's degree or JD required
5+ years of management experience in Contact Center Operations or Customer Service/Technical Support
Proven ability to manage and grow teams of 5+ direct reports
Experience managing asynchronous and synchronous support channels
Strong project management skills and an analytical mindset for interpreting data