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Systems Administrator
A company is looking for a Systems Administrator - Customer Support. Key Responsibilities: Manage and maintain customer support ticketing platforms, including user setup and configurations Leverage AI-powered tools to enhance automation and improve customer support workflows Design and implement macros, triggers, and automation rules to streamline support processes Required Qualifications: 2+ years of experience administering customer support ticketing systems Experience implementing AI-driven solutions such as chatbots and automated ticket triage Proficiency in system configurations, API integrations, and automation tools Ability to analyze support team performance and optimize workflows using AI insights Strong troubleshooting skills to diagnose and resolve system issues efficiently
A company is looking for a Systems Administrator - Customer Support.
Key Responsibilities:
Manage and maintain customer support ticketing platforms, including user setup and configurations
Leverage AI-powered tools to enhance automation and improve customer support workflows
Design and implement macros, triggers, and automation rules to streamline support processes
Required Qualifications:
2+ years of experience administering customer support ticketing systems
Experience implementing AI-driven solutions such as chatbots and automated ticket triage
Proficiency in system configurations, API integrations, and automation tools
Ability to analyze support team performance and optimize workflows using AI insights
Strong troubleshooting skills to diagnose and resolve system issues efficiently