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Team Lead, Care Engagement
A company is looking for a Team Lead, Care Engagement. Key Responsibilities Provide administrative and operational support to the Care Engagement Team Conduct telephonic outreach to members for various engagement initiatives Perform auditing processes, identify trends, and report on productivity Required Qualifications High School diploma or GED with 5 years of experience 2+ years of experience in Medicare, Medicaid managed care, or insurance environment preferred 4+ years of combined customer service and call center experience Knowledge of managed care software systems preferred Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
A company is looking for a Team Lead, Care Engagement.
Key Responsibilities
Provide administrative and operational support to the Care Engagement Team
Conduct telephonic outreach to members for various engagement initiatives
Perform auditing processes, identify trends, and report on productivity
Required Qualifications
High School diploma or GED with 5 years of experience
2+ years of experience in Medicare, Medicaid managed care, or insurance environment preferred
4+ years of combined customer service and call center experience
Knowledge of managed care software systems preferred
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
