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Technical Coordinator, Audit Support
A company is looking for an Audit Product Support Technical Coordinator. Key Responsibilities Respond to support tickets and customer queries, including complex audit-based inquiries Maintain up-to-date product knowledge and manage support resources for customers Assist the Product Support Manager with team training, incident management, and reporting Required Qualifications and Education Experience in External Financial Audit Background in SaaS or web applications Experience in developing and maintaining a knowledge base Previous experience in product support ITSM/ITIL/KCS certification or equivalent
A company is looking for an Audit Product Support Technical Coordinator.
Key Responsibilities
Respond to support tickets and customer queries, including complex audit-based inquiries
Maintain up-to-date product knowledge and manage support resources for customers
Assist the Product Support Manager with team training, incident management, and reporting
Required Qualifications and Education
Experience in External Financial Audit
Background in SaaS or web applications
Experience in developing and maintaining a knowledge base
Previous experience in product support
ITSM/ITIL/KCS certification or equivalent
