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Service Board Analyst
A company is looking for a Service Board Analyst to ensure the smooth operation and efficiency of service boards. Key Responsibilities Monitor and maintain the health of service boards for timely ticket resolution Qualitize new tickets and client responses, assigning appropriate priorities and statuses Provide prompt and professional communication with clients regarding ticket progress and resolutions Required Qualifications 1-2 years minimum in a ticketing or IT support role, preferably at an MSP Knowledge of common IT systems, including Windows OS and Microsoft Office 365 Experience with ticketing platforms and RMM tools Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment Strong customer service skills with a proactive approach to solving client issues
A company is looking for a Service Board Analyst to ensure the smooth operation and efficiency of service boards.
Key Responsibilities
Monitor and maintain the health of service boards for timely ticket resolution
Qualitize new tickets and client responses, assigning appropriate priorities and statuses
Provide prompt and professional communication with clients regarding ticket progress and resolutions
Required Qualifications
1-2 years minimum in a ticketing or IT support role, preferably at an MSP
Knowledge of common IT systems, including Windows OS and Microsoft Office 365
Experience with ticketing platforms and RMM tools
Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment
Strong customer service skills with a proactive approach to solving client issues
