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Technical Customer Support Supervisor
A company is looking for a Supervisor, Technical Customer Support. Key Responsibilities Lead and mentor a team of Technical Customer Experience Specialists, providing guidance and performance management Act as an escalation point for complex technical issues related to customer-facing systems and applications Collaborate with cross-functional teams to optimize system performance and implement process improvements Required Qualifications Bachelor's degree 3+ years of experience in technical customer support 2+ years in a supervisory or team lead role within technical or customer support functions, preferably in healthcare Hands-on experience with software or help desk support in healthcare settings Strong troubleshooting skills related to web-based applications
A company is looking for a Supervisor, Technical Customer Support.
Key Responsibilities
Lead and mentor a team of Technical Customer Experience Specialists, providing guidance and performance management
Act as an escalation point for complex technical issues related to customer-facing systems and applications
Collaborate with cross-functional teams to optimize system performance and implement process improvements
Required Qualifications
Bachelor's degree
3+ years of experience in technical customer support
2+ years in a supervisory or team lead role within technical or customer support functions, preferably in healthcare
Hands-on experience with software or help desk support in healthcare settings
Strong troubleshooting skills related to web-based applications