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Technical Product Advisor
A company is looking for a Technical Product Advisor to provide expert technical guidance and support to clients regarding a specific product. Key Responsibilities Possess in-depth knowledge of the product's technical specifications and functionalities to address complex questions Guide clients on leveraging the product's features based on their unique requirements and business goals Troubleshoot technical issues and assist customers through implementation challenges Required Qualifications 4+ years of hands-on SaaS experience in a high-paced environment 4+ years relevant work experience in a client-facing technical role, preferably in customer success or technical support Experience with remote access environments such as Citrix and/or terminal services Strong understanding of relevant technology stacks and technical concepts related to the product Preferred experience with SQL and basic accounting principles
A company is looking for a Technical Product Advisor to provide expert technical guidance and support to clients regarding a specific product.
Key Responsibilities
Possess in-depth knowledge of the product's technical specifications and functionalities to address complex questions
Guide clients on leveraging the product's features based on their unique requirements and business goals
Troubleshoot technical issues and assist customers through implementation challenges
Required Qualifications
4+ years of hands-on SaaS experience in a high-paced environment
4+ years relevant work experience in a client-facing technical role, preferably in customer success or technical support
Experience with remote access environments such as Citrix and/or terminal services
Strong understanding of relevant technology stacks and technical concepts related to the product
Preferred experience with SQL and basic accounting principles