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Technical Product Support Specialist
A company is looking for a Technical Product Support Specialist. Key Responsibilities Troubleshoot escalated technical issues and establish solutions across agricultural software and hardware environments Develop and maintain in-depth product knowledge for all digital products and facilitate seasonal product training for internal support teams Collaborate with cross-functional teams to generate technical publications and monitor support workload data for trend analysis Required Qualifications Bachelor's degree in Agricultural Studies, Business, Agronomy, or related field 3+ years of postgraduate work experience 1+ year of work experience in a customer support role Experience in the agriculture industry Basic mechanical skills and knowledge of Farm Management Information Systems preferred
A company is looking for a Technical Product Support Specialist.
Key Responsibilities
Troubleshoot escalated technical issues and establish solutions across agricultural software and hardware environments
Develop and maintain in-depth product knowledge for all digital products and facilitate seasonal product training for internal support teams
Collaborate with cross-functional teams to generate technical publications and monitor support workload data for trend analysis
Required Qualifications
Bachelor's degree in Agricultural Studies, Business, Agronomy, or related field
3+ years of postgraduate work experience
1+ year of work experience in a customer support role
Experience in the agriculture industry
Basic mechanical skills and knowledge of Farm Management Information Systems preferred