Technical Support Specialist II

A company is looking for a Technical Solutions Specialist II. Key Responsibilities Provide expert technical solutions for advanced assay and instrument-related issues via telecommunications and other technologies Lead troubleshooting management on multiple product platforms and communicate effectively with customers Perform case management activities and ensure compliance with regulatory requirements while maintaining customer satisfaction Required Qualifications Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, or a BS in a STEM field with 2 years of related experience Minimum 2 years of experience as a Technical Support Specialist I or Field Engineer Strong technical skills related to product technology and disease processes Ability to work flexible hours, including weekends and holidays Proficient in computer skills, particularly with MS Office, and capable of quickly learning new systems

Jun 12, 2025 - 15:00

A company is looking for a Technical Solutions Specialist II. Key Responsibilities Provide expert technical solutions for advanced assay and instrument-related issues via telecommunications and other technologies Lead troubleshooting management on multiple product platforms and communicate effectively with customers Perform case management activities and ensure compliance with regulatory requirements while maintaining customer satisfaction Required Qualifications Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, or a BS in a STEM field with 2 years of related experience Minimum 2 years of experience as a Technical Support Specialist I or Field Engineer Strong technical skills related to product technology and disease processes Ability to work flexible hours, including weekends and holidays Proficient in computer skills, particularly with MS Office, and capable of quickly learning new systems