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Technical Support Team Lead
A company is looking for a Technical Support Team Lead to manage their first-level support team and participate in operational support activities. Key Responsibilities Drive operational excellence through hands-on leadership and active participation in technical support Lead and mentor the support team while maintaining deep product knowledge and technical expertise Identify patterns in support issues to develop and implement scalable solutions Required Qualifications 3-5+ years of technical support experience Strong understanding of IT service management principles and practices Experience with ticket management systems and support workflows Ability to balance leadership responsibilities with hands-on technical work Experience in managing competing priorities and deadlines
A company is looking for a Technical Support Team Lead to manage their first-level support team and participate in operational support activities.
Key Responsibilities
Drive operational excellence through hands-on leadership and active participation in technical support
Lead and mentor the support team while maintaining deep product knowledge and technical expertise
Identify patterns in support issues to develop and implement scalable solutions
Required Qualifications
3-5+ years of technical support experience
Strong understanding of IT service management principles and practices
Experience with ticket management systems and support workflows
Ability to balance leadership responsibilities with hands-on technical work
Experience in managing competing priorities and deadlines