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Telephony Solutions Engineer
A company is looking for a Telephony & Contact Center Solutions Engineer. Key Responsibilities Complete Ivanti tickets and ensure equipment functionality while providing documentation Administer and support the Avaya Communication Manager and assist with system needs Design and implement contact center solutions, including call flow and IVR optimizations Required Qualifications and Education Experience with Avaya PBX and telephony systems Knowledge of call center design and execution Familiarity with IVR programming and optimization Ability to perform system troubleshooting and diagnostics Experience with firmware and software updates on telephony systems
A company is looking for a Telephony & Contact Center Solutions Engineer.
Key Responsibilities
Complete Ivanti tickets and ensure equipment functionality while providing documentation
Administer and support the Avaya Communication Manager and assist with system needs
Design and implement contact center solutions, including call flow and IVR optimizations
Required Qualifications and Education
Experience with Avaya PBX and telephony systems
Knowledge of call center design and execution
Familiarity with IVR programming and optimization
Ability to perform system troubleshooting and diagnostics
Experience with firmware and software updates on telephony systems