Tier 1 Support Agent
A company is looking for a Part Time Tier 1 Support Agent (Remote- US Based). Key Responsibilities Receive and respond to customer inquiries via email, chat, and phone Classify inquiries based on severity and priority and escalate issues as needed Provide timely updates to customers and assist with backup coverage for Tier 2 support Required Qualifications High School Diploma or equivalent 1-2 years of experience in a customer support or helpdesk role Ability to work independently and in small teams Self-motivated to gain proficiency with new technologies Experience troubleshooting software issues in a SaaS environment preferred
A company is looking for a Part Time Tier 1 Support Agent (Remote- US Based).
Key Responsibilities
Receive and respond to customer inquiries via email, chat, and phone
Classify inquiries based on severity and priority and escalate issues as needed
Provide timely updates to customers and assist with backup coverage for Tier 2 support
Required Qualifications
High School Diploma or equivalent
1-2 years of experience in a customer support or helpdesk role
Ability to work independently and in small teams
Self-motivated to gain proficiency with new technologies
Experience troubleshooting software issues in a SaaS environment preferred
