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Director of Platform Operations
A company is looking for a Senior Director, Platform Operations & Capabilities. Key Responsibilities Chart a strategic capabilities roadmap for telephony and operational excellence in the Telesales organization Lead a team to implement new technology solutions, driving operational efficiencies and improving sales outcomes Monitor team performance through KPIs and maintain a centralized operating playbook for program implementations Required Qualifications Bachelor's degree required 10+ years of experience in scaled call center operations or product teams 4+ years of experience implementing complex telephony systems or CRM platforms 2+ years of project implementation or project management experience
A company is looking for a Senior Director, Platform Operations & Capabilities.
Key Responsibilities
Chart a strategic capabilities roadmap for telephony and operational excellence in the Telesales organization
Lead a team to implement new technology solutions, driving operational efficiencies and improving sales outcomes
Monitor team performance through KPIs and maintain a centralized operating playbook for program implementations
Required Qualifications
Bachelor's degree required
10+ years of experience in scaled call center operations or product teams
4+ years of experience implementing complex telephony systems or CRM platforms
2+ years of project implementation or project management experience