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Tier II Systems Support Agent
A company is looking for a Tier II Systems Support Agent-2 responsible for providing technical support for online testing software and related applications. Key Responsibilities Resolve system requests escalated by Tier I Help Desk or Program Management teams Support installation and troubleshooting on desktop and mobile devices Log issues and resolutions accurately in the ticketing system and communicate with users professionally Required Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related field 2-5 years of experience in software helpdesk/customer support in Ed-Tech Experience with CAI Assessment systems is preferred Ability to work independently and learn quickly Strong motivation to achieve client satisfaction with timely services
A company is looking for a Tier II Systems Support Agent-2 responsible for providing technical support for online testing software and related applications.
Key Responsibilities
Resolve system requests escalated by Tier I Help Desk or Program Management teams
Support installation and troubleshooting on desktop and mobile devices
Log issues and resolutions accurately in the ticketing system and communicate with users professionally
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, or a related field
2-5 years of experience in software helpdesk/customer support in Ed-Tech
Experience with CAI Assessment systems is preferred
Ability to work independently and learn quickly
Strong motivation to achieve client satisfaction with timely services