TPO Concierge
A company is looking for a TPO Concierge. Key Responsibilities Process a minimum of 10 daily Fresh Desk tickets and support clients with TPO Portal navigation and technical issues Assist Wholesale borrowers with eSigning processes and maintain exceptional customer support within a busy ticketing system Review and resolve tickets, inform management on trending issues, and support operations across various departments Required Qualifications One to three years of mortgage lending related experience High school diploma Technologically proficient in MS Windows software Ability to work proficiently in a remote capacity with flexible work hours Customer service excellence with strong interpersonal and business-relationship skills
A company is looking for a TPO Concierge.
Key Responsibilities
Process a minimum of 10 daily Fresh Desk tickets and support clients with TPO Portal navigation and technical issues
Assist Wholesale borrowers with eSigning processes and maintain exceptional customer support within a busy ticketing system
Review and resolve tickets, inform management on trending issues, and support operations across various departments
Required Qualifications
One to three years of mortgage lending related experience
High school diploma
Technologically proficient in MS Windows software
Ability to work proficiently in a remote capacity with flexible work hours
Customer service excellence with strong interpersonal and business-relationship skills
