Travel Contact Center Supervisor
A company is looking for a Supervisor, Travel Contact Center. Key Responsibilities Supervise and develop Contact Center Associates while ensuring operational efficiency and high service levels Handle escalated travel issues and maintain relations with internal departments and travel vendors Monitor performance metrics and staffing needs to achieve departmental goals and enhance member satisfaction Required Qualifications High school diploma or equivalent 4 years of experience in travel sales and service or 2 years of supervisory experience in a contact center Achievement of Certified Travel Agent (CTA) within 2 years In-depth knowledge of Apollo or other GDS and Windows-based applications Ability to flex work schedule based on business needs, including weekends and holidays
A company is looking for a Supervisor, Travel Contact Center.
Key Responsibilities
Supervise and develop Contact Center Associates while ensuring operational efficiency and high service levels
Handle escalated travel issues and maintain relations with internal departments and travel vendors
Monitor performance metrics and staffing needs to achieve departmental goals and enhance member satisfaction
Required Qualifications
High school diploma or equivalent
4 years of experience in travel sales and service or 2 years of supervisory experience in a contact center
Achievement of Certified Travel Agent (CTA) within 2 years
In-depth knowledge of Apollo or other GDS and Windows-based applications
Ability to flex work schedule based on business needs, including weekends and holidays
