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User Support Advocate - Tier 2
A company is looking for a User Support Advocate - Tier 2. Key Responsibilities Provide advanced technical support for escalated issues from Tier 1 support teams Troubleshoot and resolve complex technical problems via email, chat, phone, or remote sessions Identify, document, and escalate recurring issues or system bugs to the appropriate teams Required Qualifications 2+ years of experience in a technical support or help desk role, preferably in a Tier 2 capacity Proficiency in relevant technologies, software, or systems used Experience with CRM and ticketing systems (e.g., HelpScout, Salesforce, Jira, etc.) Experience with auto-rostering (Clever, ClassLink, Google Classroom) Ability to work independently and in a fast-paced team environment
A company is looking for a User Support Advocate - Tier 2.
Key Responsibilities
Provide advanced technical support for escalated issues from Tier 1 support teams
Troubleshoot and resolve complex technical problems via email, chat, phone, or remote sessions
Identify, document, and escalate recurring issues or system bugs to the appropriate teams
Required Qualifications
2+ years of experience in a technical support or help desk role, preferably in a Tier 2 capacity
Proficiency in relevant technologies, software, or systems used
Experience with CRM and ticketing systems (e.g., HelpScout, Salesforce, Jira, etc.)
Experience with auto-rostering (Clever, ClassLink, Google Classroom)
Ability to work independently and in a fast-paced team environment