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Vice President of Technical Support
A company is looking for a Vice President of Technical Support to lead and transform their Global Support function. Key Responsibilities Lead, mentor, and develop a 24x7 Global technical support team Enhance and execute a comprehensive technical support strategy aligned with company objectives Establish key performance indicators (KPIs) and measurable goals for the department Required Qualifications 15+ years of experience in building and leading Technical Support organizations Proven experience managing Global teams and large-scale customer support operations Exceptional leadership, coaching, and mentoring skills Deep understanding of technical support best practices Strong background in implementing and optimizing technical support processes and tools
A company is looking for a Vice President of Technical Support to lead and transform their Global Support function.
Key Responsibilities
Lead, mentor, and develop a 24x7 Global technical support team
Enhance and execute a comprehensive technical support strategy aligned with company objectives
Establish key performance indicators (KPIs) and measurable goals for the department
Required Qualifications
15+ years of experience in building and leading Technical Support organizations
Proven experience managing Global teams and large-scale customer support operations
Exceptional leadership, coaching, and mentoring skills
Deep understanding of technical support best practices
Strong background in implementing and optimizing technical support processes and tools