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Workday Finance Service Manager
A company is looking for a Workday Finance Service Center Manager to stabilize and optimize Finance Service Center operations. Key Responsibilities Oversee day-to-day Finance Service Center operations, ensuring timely triage and resolution of service requests Clarify and formalize Tier 1 and Tier 2 support responsibilities, establishing clear workflows and coaching for staff Standardize ticket management practices and enhance training and communication for finance staff Required Qualifications 7-10 years of experience in shared services, service center management, or finance operations, preferably in higher education Proven success in leading service delivery improvements and backlog reduction Familiarity with ticketing systems, service tiering models, and performance metrics Experience managing cross-functional teams and improving customer experience Experience with Workday Financials or ERP systems in a higher education environment is highly desirable
A company is looking for a Workday Finance Service Center Manager to stabilize and optimize Finance Service Center operations.
Key Responsibilities
Oversee day-to-day Finance Service Center operations, ensuring timely triage and resolution of service requests
Clarify and formalize Tier 1 and Tier 2 support responsibilities, establishing clear workflows and coaching for staff
Standardize ticket management practices and enhance training and communication for finance staff
Required Qualifications
7-10 years of experience in shared services, service center management, or finance operations, preferably in higher education
Proven success in leading service delivery improvements and backlog reduction
Familiarity with ticketing systems, service tiering models, and performance metrics
Experience managing cross-functional teams and improving customer experience
Experience with Workday Financials or ERP systems in a higher education environment is highly desirable