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Workforce Analyst
A company is looking for a Workforce Analyst to join its Workforce Management team. Key Responsibilities Conduct in-depth analysis of workforce data to identify trends and provide actionable recommendations Develop and maintain reports and dashboards to monitor operational performance Collaborate with cross-functional teams to refine forecasting and scheduling processes Required Qualifications 4+ years of experience in Workforce Analysis Expert proficiency in Excel and SQL Proficiency with Workforce Management software, preferably Assembled Experience with data visualization tools is a plus Familiarity with contact center operations and scheduling constraints
A company is looking for a Workforce Analyst to join its Workforce Management team.
Key Responsibilities
Conduct in-depth analysis of workforce data to identify trends and provide actionable recommendations
Develop and maintain reports and dashboards to monitor operational performance
Collaborate with cross-functional teams to refine forecasting and scheduling processes
Required Qualifications
4+ years of experience in Workforce Analysis
Expert proficiency in Excel and SQL
Proficiency with Workforce Management software, preferably Assembled
Experience with data visualization tools is a plus
Familiarity with contact center operations and scheduling constraints
