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Workforce Analyst
A company is looking for a Workforce Analyst. Key Responsibilities Monitor and manage call center tasks, providing updates to stakeholders Analyze call center data to identify trends and forecast workforce requirements Generate reports and dashboards to support KPI reporting and overall performance Required Qualifications High school diploma or equivalent Minimum of 2 years' experience with Workforce Management tools Relevant experience in operations or workforce management in a healthcare setting Strong analytical skills to generate insights for performance improvement Ability to build productive internal and external working relationships
A company is looking for a Workforce Analyst.
Key Responsibilities
Monitor and manage call center tasks, providing updates to stakeholders
Analyze call center data to identify trends and forecast workforce requirements
Generate reports and dashboards to support KPI reporting and overall performance
Required Qualifications
High school diploma or equivalent
Minimum of 2 years' experience with Workforce Management tools
Relevant experience in operations or workforce management in a healthcare setting
Strong analytical skills to generate insights for performance improvement
Ability to build productive internal and external working relationships
