Workforce Management Analyst
A company is looking for a Workforce Management Analyst to enable operational excellence and drive customer success through data-driven decision-making. Key Responsibilities Manage escalations and oversee the SNOW ticket system for timely issue resolution Develop and maintain dashboards to provide actionable insights for client-focused initiatives Conduct regular audits of back-office data to ensure accuracy and enhance service outcomes Required Qualifications Bachelor's degree or five or more years of relevant work experience Five or more years of experience in data analysis, workforce management, or related fields Strong proficiency in data analysis tools and dashboard creation, including advanced skills in Microsoft Excel and Power BI Experience in conducting data audits and generating reports for operational insights
A company is looking for a Workforce Management Analyst to enable operational excellence and drive customer success through data-driven decision-making.
Key Responsibilities
Manage escalations and oversee the SNOW ticket system for timely issue resolution
Develop and maintain dashboards to provide actionable insights for client-focused initiatives
Conduct regular audits of back-office data to ensure accuracy and enhance service outcomes
Required Qualifications
Bachelor's degree or five or more years of relevant work experience
Five or more years of experience in data analysis, workforce management, or related fields
Strong proficiency in data analysis tools and dashboard creation, including advanced skills in Microsoft Excel and Power BI
Experience in conducting data audits and generating reports for operational insights
