Workforce Optimization Consultant

A company is looking for a Workforce Optimization Consultant to shape workforce planning strategy through advanced forecasting and capacity planning. Key Responsibilities Develop and refine forecasting models for workforce planning and budget allocation Partner with leadership to align staffing models with business goals and conduct ad-hoc analyses Guide junior team members and promote best practices in workforce planning analytics Required Qualifications 3+ years in workforce management, forecasting, or capacity planning, preferably in contact center environments Results-driven project leader with a proven track record of managing end-to-end project lifecycles Proficiency in Excel, Python, R, and advanced SQL for data analysis Working knowledge of workforce management tools (e.g., NICE, Aspect) Experience with Tableau or Power BI for visualization and reporting

Jun 20, 2025 - 03:00

A company is looking for a Workforce Optimization Consultant to shape workforce planning strategy through advanced forecasting and capacity planning. Key Responsibilities Develop and refine forecasting models for workforce planning and budget allocation Partner with leadership to align staffing models with business goals and conduct ad-hoc analyses Guide junior team members and promote best practices in workforce planning analytics Required Qualifications 3+ years in workforce management, forecasting, or capacity planning, preferably in contact center environments Results-driven project leader with a proven track record of managing end-to-end project lifecycles Proficiency in Excel, Python, R, and advanced SQL for data analysis Working knowledge of workforce management tools (e.g., NICE, Aspect) Experience with Tableau or Power BI for visualization and reporting