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Account Manager, Client Support
A company is looking for an Account Manager, Client Support. Key Responsibilities Manage and respond to client inquiries via a ticketing system Educate clients on platform usage and address billing inquiries Collaborate with internal teams to resolve issues and enhance the self-service experience Required Qualifications 2+ years in account management, customer support, or a similar client-facing role Bachelor's Degree from an accredited institution Experience with SaaS or digital platforms Familiarity with ticketing systems (e.g., Zendesk, Salesforce) Technical proficiency in troubleshooting basic technical issues
A company is looking for an Account Manager, Client Support.
Key Responsibilities
Manage and respond to client inquiries via a ticketing system
Educate clients on platform usage and address billing inquiries
Collaborate with internal teams to resolve issues and enhance the self-service experience
Required Qualifications
2+ years in account management, customer support, or a similar client-facing role
Bachelor's Degree from an accredited institution
Experience with SaaS or digital platforms
Familiarity with ticketing systems (e.g., Zendesk, Salesforce)
Technical proficiency in troubleshooting basic technical issues