Advanced Technical Support Specialist

A company is looking for an Advanced Technical Support Specialist to provide exceptional support to enterprise customers. Key Responsibilities Respond to customer cases and resolve critical issues with the product Research and replicate complex configuration and compatibility issues Act as a mentor to the Global Technical Support Team and create knowledge articles Required Qualifications Bachelor's degree in computer science, information systems, or equivalent experience Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions Experience leading major enterprise incidents and engaging with multiple teams Strong organizational skills with the ability to manage multiple tasks Commitment to valuing diversity and contributing to an inclusive environment

Apr 18, 2025 - 20:00

A company is looking for an Advanced Technical Support Specialist to provide exceptional support to enterprise customers. Key Responsibilities Respond to customer cases and resolve critical issues with the product Research and replicate complex configuration and compatibility issues Act as a mentor to the Global Technical Support Team and create knowledge articles Required Qualifications Bachelor's degree in computer science, information systems, or equivalent experience Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions Experience leading major enterprise incidents and engaging with multiple teams Strong organizational skills with the ability to manage multiple tasks Commitment to valuing diversity and contributing to an inclusive environment