Advanced Technical Support Specialist
A company is looking for an Advanced Technical Support Specialist. Key Responsibilities Respond to customer cases in line with service level objectives Identify and resolve complex issues while performing proactive mitigation assessments Manage customer communications and drive resolution of cases with limited oversight Required Qualifications Bachelor's degree in computer science, information systems, or equivalent experience required Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions Experience leading major enterprise incidents using escalation management guidelines Strong organizational skills with the ability to manage multiple tasks simultaneously Demonstrated commitment to valuing diversity and contributing to an inclusive environment
A company is looking for an Advanced Technical Support Specialist.
Key Responsibilities
Respond to customer cases in line with service level objectives
Identify and resolve complex issues while performing proactive mitigation assessments
Manage customer communications and drive resolution of cases with limited oversight
Required Qualifications
Bachelor's degree in computer science, information systems, or equivalent experience required
Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions
Experience leading major enterprise incidents using escalation management guidelines
Strong organizational skills with the ability to manage multiple tasks simultaneously
Demonstrated commitment to valuing diversity and contributing to an inclusive environment
