Artist Support Associate

A company is looking for an Artist Support Associate. Key Responsibilities Deliver fast, accurate support via chat, email, and phone Resolve live session issues, equipment concerns, and user errors Act as the after-hours operations lead, monitoring safety and escalating emergencies Required Qualifications Experience in high-volume customer support Confidence using music studio gear, including DJ decks and production setups Ability to work independently and make decisions under pressure Familiarity with tools like Zendesk, Intercom/Freshchat, and Slack Emotional intelligence and reliability in a fast-paced environment

Jun 18, 2025 - 14:20

A company is looking for an Artist Support Associate. Key Responsibilities Deliver fast, accurate support via chat, email, and phone Resolve live session issues, equipment concerns, and user errors Act as the after-hours operations lead, monitoring safety and escalating emergencies Required Qualifications Experience in high-volume customer support Confidence using music studio gear, including DJ decks and production setups Ability to work independently and make decisions under pressure Familiarity with tools like Zendesk, Intercom/Freshchat, and Slack Emotional intelligence and reliability in a fast-paced environment