Bilingual Call Center QA Analyst
A company is looking for a Bilingual Call Center Quality Assurance Analyst. Key Responsibilities Monitor, capture, and analyze call center performance through real-time and recorded calls Evaluate call center agent performance and provide feedback to ensure adherence to company guidelines Generate performance reports and make recommendations for policy development and process efficiencies Required Qualifications High school diploma or GED required Bilingual in English and Spanish required 1-3 years of call center call handling experience required 2-4 years of call center monitoring and analysis experience required Intermediate experience with Excel, Word, Outlook, Teams, and SharePoint required
A company is looking for a Bilingual Call Center Quality Assurance Analyst.
Key Responsibilities
Monitor, capture, and analyze call center performance through real-time and recorded calls
Evaluate call center agent performance and provide feedback to ensure adherence to company guidelines
Generate performance reports and make recommendations for policy development and process efficiencies
Required Qualifications
High school diploma or GED required
Bilingual in English and Spanish required
1-3 years of call center call handling experience required
2-4 years of call center monitoring and analysis experience required
Intermediate experience with Excel, Word, Outlook, Teams, and SharePoint required
