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Bilingual Customer Advocate
A company is looking for a Bilingual Customer Advocate - Spanish - (Remote). Key Responsibilities Support English and Spanish customer interactions and troubleshoot issues Educate and counsel customers on procedures to enable self-sufficient system usage Document and manage cases while meeting productivity goals and adhering to schedules Required Qualifications Bachelor's degree preferred or 4 years of equivalent business experience required Proficient in reading, writing, and speaking in both English and Spanish 1-2 years of multi-channel customer service experience Familiarity with HCM software and troubleshooting software configurations Effective organizational skills in a fast-paced, service-oriented position
A company is looking for a Bilingual Customer Advocate - Spanish - (Remote).
Key Responsibilities
Support English and Spanish customer interactions and troubleshoot issues
Educate and counsel customers on procedures to enable self-sufficient system usage
Document and manage cases while meeting productivity goals and adhering to schedules
Required Qualifications
Bachelor's degree preferred or 4 years of equivalent business experience required
Proficient in reading, writing, and speaking in both English and Spanish
1-2 years of multi-channel customer service experience
Familiarity with HCM software and troubleshooting software configurations
Effective organizational skills in a fast-paced, service-oriented position
