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Bilingual Customer Advocate
A company is looking for a Bilingual Customer Advocate (Spanish) to provide customer support in a remote setting. Key Responsibilities Support customer interactions and troubleshoot urgent issues within the Perform application Educate customers on procedures to enable self-sufficient system usage Document and manage cases, ensuring timely responses and productivity goals are met Required Qualifications Bachelor's degree preferred or 4 years of relevant business experience required 1-2 years of experience in customer support via phone and multi-channel customer service Familiarity with HCM software and troubleshooting software configurations Effective organizational skills in a fast-paced service-oriented environment Ability to work independently and interface with multiple departments
A company is looking for a Bilingual Customer Advocate (Spanish) to provide customer support in a remote setting.
Key Responsibilities
Support customer interactions and troubleshoot urgent issues within the Perform application
Educate customers on procedures to enable self-sufficient system usage
Document and manage cases, ensuring timely responses and productivity goals are met
Required Qualifications
Bachelor's degree preferred or 4 years of relevant business experience required
1-2 years of experience in customer support via phone and multi-channel customer service
Familiarity with HCM software and troubleshooting software configurations
Effective organizational skills in a fast-paced service-oriented environment
Ability to work independently and interface with multiple departments