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Bilingual Technical Support Specialist
A company is looking for a Bilingual Technical Support Specialist. Key Responsibilities Provide telephone support for Qolsys, DSC, and Sur-Gard products Respond to customer calls and resolve issues within SLA times Support both application software and hardware products and provide feedback to stakeholders Required Qualifications Fluent in French Strong technical background or an associate degree preferred Experience with hardware and software troubleshooting Ability to navigate IT and interactive communication tools Previous experience in a technical support or fault-finding role is helpful
A company is looking for a Bilingual Technical Support Specialist.
Key Responsibilities
Provide telephone support for Qolsys, DSC, and Sur-Gard products
Respond to customer calls and resolve issues within SLA times
Support both application software and hardware products and provide feedback to stakeholders
Required Qualifications
Fluent in French
Strong technical background or an associate degree preferred
Experience with hardware and software troubleshooting
Ability to navigate IT and interactive communication tools
Previous experience in a technical support or fault-finding role is helpful
