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Business Analyst - Contact Center
A company is looking for an Advisor Business Analyst - Contact Center. Key Responsibilities Coordinate workstreams and teams on IT projects to align solutions with client business priorities Act as a Contact Center Subject Matter Expert (SME) and liaison between clients and internal teams to transform requirements into results Delegate work across teams, coaching and monitoring project team members to improve complex business processes Required Qualifications, Training, and Education Nine or more years of experience as a business analyst or requirements translator, with three or more years in Health and Human Services preferred Three or more years of experience with Contact Center software/solutions, preferably AWS Connect Knowledge of advanced Microsoft Excel features and relational database software Experience in business processes and re-engineering Strong interpersonal skills to interact with and influence clients and team members
A company is looking for an Advisor Business Analyst - Contact Center.
Key Responsibilities
Coordinate workstreams and teams on IT projects to align solutions with client business priorities
Act as a Contact Center Subject Matter Expert (SME) and liaison between clients and internal teams to transform requirements into results
Delegate work across teams, coaching and monitoring project team members to improve complex business processes
Required Qualifications, Training, and Education
Nine or more years of experience as a business analyst or requirements translator, with three or more years in Health and Human Services preferred
Three or more years of experience with Contact Center software/solutions, preferably AWS Connect
Knowledge of advanced Microsoft Excel features and relational database software
Experience in business processes and re-engineering
Strong interpersonal skills to interact with and influence clients and team members