Call Center Operations Manager
A company is looking for an Operations Manager for their call center. Key Responsibilities Manage call center Supervisors and implement strategies to enhance team morale and job satisfaction Collaborate with training teams to improve onboarding processes and develop resources for team performance Oversee client experience by acting on feedback and partnering with leadership to enhance service quality Required Qualifications, Training, and Education High school diploma or equivalent; Associates or Bachelor's degree preferred 5 years of experience in a call center leadership role managing teams 7 years of experience in a call center leadership role managing teams is preferred Familiarity with call center software systems Experience in coaching management and developing team performance standards
A company is looking for an Operations Manager for their call center.
Key Responsibilities
Manage call center Supervisors and implement strategies to enhance team morale and job satisfaction
Collaborate with training teams to improve onboarding processes and develop resources for team performance
Oversee client experience by acting on feedback and partnering with leadership to enhance service quality
Required Qualifications, Training, and Education
High school diploma or equivalent; Associates or Bachelor's degree preferred
5 years of experience in a call center leadership role managing teams
7 years of experience in a call center leadership role managing teams is preferred
Familiarity with call center software systems
Experience in coaching management and developing team performance standards
