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Call Center Support Specialist
A company is looking for a Call Center Support II. Key Responsibilities Provide first level phone support for end users and internal staff of the Asset Forfeiture Program Resolve questions or escalate issues regarding Forfeiture Systems Suite of software applications Record user inquiries and resolutions in the Remedy help desk ticketing system Required Qualifications Experience utilizing Remedy, Microsoft Office Applications, and Skype Entry level experience and understanding of MIS environments Able to triage Tier 1 incidents with customer calls Ability to utilize BMC Remedy for service ticket information input Ability to work scheduled hours during core hours and late shifts as assigned
A company is looking for a Call Center Support II.
Key Responsibilities
Provide first level phone support for end users and internal staff of the Asset Forfeiture Program
Resolve questions or escalate issues regarding Forfeiture Systems Suite of software applications
Record user inquiries and resolutions in the Remedy help desk ticketing system
Required Qualifications
Experience utilizing Remedy, Microsoft Office Applications, and Skype
Entry level experience and understanding of MIS environments
Able to triage Tier 1 incidents with customer calls
Ability to utilize BMC Remedy for service ticket information input
Ability to work scheduled hours during core hours and late shifts as assigned