Call Center Virtual Assistant

A company is looking for a Call Center Virtual Assistant to join their legal team and ensure operational excellence in handling client calls. Key Responsibilities Screen telephone calls before transferring to the assigned legal team Monitor incoming calls and update the system accordingly Follow up on missed calls and pending inquiries, and take accurate notes Required Qualifications Bilingual (English/Spanish) with full proficiency 1-2 years of customer service experience Strong background in performance-based metrics Experience with case management software is a major plus Resourceful and motivated to solve issues as they arise

Mar 3, 2025 - 22:00

A company is looking for a Call Center Virtual Assistant to join their legal team and ensure operational excellence in handling client calls. Key Responsibilities Screen telephone calls before transferring to the assigned legal team Monitor incoming calls and update the system accordingly Follow up on missed calls and pending inquiries, and take accurate notes Required Qualifications Bilingual (English/Spanish) with full proficiency 1-2 years of customer service experience Strong background in performance-based metrics Experience with case management software is a major plus Resourceful and motivated to solve issues as they arise