Call Handling Specialist

A company is looking for a Senior Coordinator-Call Handling Specialist. Key Responsibilities Evaluate calls and cases to assess performance, providing feedback and recognition to ensure high performance Monitor team performance for adherence to quality standards and compliance with regulations, tracking trends for improvement Analyze and report weekly and monthly trends to leadership while engaging in quality enhancement projects Required Qualifications HS Diploma, GED, or technical certification in a related field, or equivalent experience preferred 3+ years of experience in a patient support program or hub field strongly preferred Experience in call and case quality audits strongly preferred Adverse Event reporting and reconciliation experience strongly preferred Bilingual Spanish preferred

Jun 19, 2025 - 17:00

A company is looking for a Senior Coordinator-Call Handling Specialist. Key Responsibilities Evaluate calls and cases to assess performance, providing feedback and recognition to ensure high performance Monitor team performance for adherence to quality standards and compliance with regulations, tracking trends for improvement Analyze and report weekly and monthly trends to leadership while engaging in quality enhancement projects Required Qualifications HS Diploma, GED, or technical certification in a related field, or equivalent experience preferred 3+ years of experience in a patient support program or hub field strongly preferred Experience in call and case quality audits strongly preferred Adverse Event reporting and reconciliation experience strongly preferred Bilingual Spanish preferred