Citrix Support Analyst
A company is looking for a Citrix Tier 1-2 Support Analyst. Key Responsibilities Serve as a first and second-level support contact for Citrix-related incidents and service requests Monitor, triage, and resolve issues in ticket queues in alignment with defined SLAs Troubleshoot and support Citrix technologies and assist with user session performance Required Qualifications 2-5 years of direct experience supporting Citrix environments in a helpdesk or technical support setting Solid understanding of Citrix infrastructure components and user support principles Experience working with IT ticketing systems (e.g., ServiceNow, Remedy, Jira Service Desk) Familiarity with Active Directory, Group Policy, and Windows Server environments Proven ability to create accurate and clear technical documentation
A company is looking for a Citrix Tier 1-2 Support Analyst.
Key Responsibilities
Serve as a first and second-level support contact for Citrix-related incidents and service requests
Monitor, triage, and resolve issues in ticket queues in alignment with defined SLAs
Troubleshoot and support Citrix technologies and assist with user session performance
Required Qualifications
2-5 years of direct experience supporting Citrix environments in a helpdesk or technical support setting
Solid understanding of Citrix infrastructure components and user support principles
Experience working with IT ticketing systems (e.g., ServiceNow, Remedy, Jira Service Desk)
Familiarity with Active Directory, Group Policy, and Windows Server environments
Proven ability to create accurate and clear technical documentation
