Clinical Support Team Lead

A company is looking for a Clinical Support Team Lead to join their Customer Experience Operations team. Key Responsibilities Supervise and coach a team of front line associates in customer service for dental products and services Manage team performance and KPIs, providing feedback and guidance to ensure high-quality interactions Identify operational bottlenecks and collaborate with cross-functional teams to implement improvements Required Qualifications 2+ years of frontline leadership experience in customer service, preferably in a startup or tech company 1+ years of direct people management or supervisory experience Proven ability to manage and develop a team, driving measurable performance improvements Basic understanding of tech platforms, with prior experience in Zendesk preferred Previous experience in a healthcare or clinical setting is a plus

Apr 1, 2025 - 20:52

A company is looking for a Clinical Support Team Lead to join their Customer Experience Operations team. Key Responsibilities Supervise and coach a team of front line associates in customer service for dental products and services Manage team performance and KPIs, providing feedback and guidance to ensure high-quality interactions Identify operational bottlenecks and collaborate with cross-functional teams to implement improvements Required Qualifications 2+ years of frontline leadership experience in customer service, preferably in a startup or tech company 1+ years of direct people management or supervisory experience Proven ability to manage and develop a team, driving measurable performance improvements Basic understanding of tech platforms, with prior experience in Zendesk preferred Previous experience in a healthcare or clinical setting is a plus