Coaching Customer Success Manager
A company is looking for a Coaching Customer Success Manager to manage a portfolio of complex Enterprise customers and ensure customer retention and satisfaction. Key Responsibilities Establish trusted relationships with customers and drive the value of products and services Consult with customers to implement and evaluate digital coaching programs Analyze account health and identify opportunities for upselling and cross-selling Required Qualifications 7+ years of Customer Success experience or equivalent, with a Bachelor's Degree in business, education, or a related field Experience with Salesforce CRM and Customer Success tools Solid knowledge of the digital learning industry and its business drivers Training or consulting experience with account management responsibility Effective project management and organizational skills for managing a high-volume customer base
A company is looking for a Coaching Customer Success Manager to manage a portfolio of complex Enterprise customers and ensure customer retention and satisfaction.
Key Responsibilities
Establish trusted relationships with customers and drive the value of products and services
Consult with customers to implement and evaluate digital coaching programs
Analyze account health and identify opportunities for upselling and cross-selling
Required Qualifications
7+ years of Customer Success experience or equivalent, with a Bachelor's Degree in business, education, or a related field
Experience with Salesforce CRM and Customer Success tools
Solid knowledge of the digital learning industry and its business drivers
Training or consulting experience with account management responsibility
Effective project management and organizational skills for managing a high-volume customer base
